Company FAQ's


Ordering Information

ORDERING

Ordering Info

Read the most frequent questions asked by our customers about ordering from us.

Can I come pick up my order?

No. We do not have a retail outlet at our Florida location nor do we allow customer pick up of orders placed online or by phone.

Can you ship my order today?

Some orders can be filled the same day they are placed. However, it is often impossible. It is best to allow 48 hours for shipment plus the days in transit when calculating your project needs.

Do you charge sales tax?

Only orders shipped within the state of Florida are subject to sales tax. Florida businesses should e-mail their Florida Sales Tax Resale Certificate to us prior to placing an order to avoid being charged sales tax. You can send a copy of your certificate to info@fibersandresins.com.

Do you sell to the public?

Yes. Our pricing is the same for both business and individual customers and is based on volume.

Is there a distributor near me?

We do not sell through distributors. Our products are only offered to you directly from our Florida location.

Is there a minimum order?

No. There is no minimum to place an order.


Payment Information

PAYMENT

Payment Info

Read the most frequent questions asked by our customers about ways of payment.

As a business can I get a discount?

Our pricing structure is based strictly on product quantity. These low prices are available to individuals and businesses alike. Businesses are encouraged to contact us by phone to discuss shipping alternatives.

What forms of payment do you accept?

All purchases must be prepaid either by PayPal, major credit card, a bank debit card or money order. We accept MasterCard, Visa, American Express, and Discover credit cards.

Is there any difference if I pay with check, money order or bank transfer?

Yes, there is. Your order shipment can be delayed depending on how long your payment takes to clear. Paying with a check could take 15 working days.

Will you bill me for my order?

FIBERS & RESINS™ does not offer this service. Everything is prepaid by credit card.  We do accept all major credit cards.

Will you send my order C.O.D.?

FIBERS & RESINS™ has discontinued COD shipments.


Shipping Information

SHIPPING

Shipping Info

Read the most frequent questions asked by our customers about how our shipments work.

Do you ship to international destinations?

Yes. Small orders can be sent via UPS International Air Services directly to your country, or we can ship to your parcel forwarding agent in the USA. We can also ship larger orders on a pallet via common carrier to your company’s agent or freight forwarder in America for shipment by Sea.

What methods of shipping do you offer?

We normally ship via UPS Ground.  If necessary, you may call and request air shipping and we’ll do our best to accommodate you. Additional shipping charges will apply. Larger orders can be shipped via freight truck; however, delivery can only be made to a commercial location with a loading dock or fork lift.  If no commercial location is available, we can arrange for you to pick up from the nearest freight terminal.

How much is shipping?

Shipping costs are determined by the following:

  • Weight and number of boxes
  • Distances and exact zip codes
  • Whether there is a hazardous shipping surcharge

For approximate shipping amounts you can view this chart on our order form or call us at 1(844)MYEPOXY for a shipping quote/estimate. View UPS shipping rates table here.

How long will it take to ship my order?

Most orders ship within one to two business days of being placed. In the event that we are not able to ship your order on time we will notify you at the daytime number you provided when placing the order.

Shipments from our location in South Florida will run between 1 and 6 business days depending on distance. The number of days does not include the day of shipment. UPS does not count Saturday, Sunday or national holidays in their transit time schedules.